Vedran Zubović and Ema Petaković Ikica
Tourism faces challenges from today’s fast-paced lifestyles, in response to which slow tourism is gaining traction, promoting fewer but richer, more sustainable travel experiences focused on quality over quantity. This study reviews 47 research articles from the Web of Science and Scopus to analyze slow tourism’s impact on the sustainability and perceptions of tourism and service quality. It identifies six key quality dimensions: spatial quality, product and service quality, the local quality of life, travel experience quality, perceived service quality, and transport quality. The originality of the study stems from the synthesis of the findings from various sources which enrich the insight into the dynamics and consequences of soft tourism for both travelers and destinations.
Milica Ristić, Radenko Milojević and Marija Radosavljević
Modern business conditions have decisively been indicating that quality is the basis of the competitiveness of a company. A lack of quality creates dissatisfaction and affects customer loyalty. Lately, there has been a tendency of the growth of non-quality costs, which is a consequence of a lack of the quality of the products delivered. Although numerous studies suggest models for calculating non-qualitative costs, no relevant mechanism has been found yet to manage these costs. In this study, the authors attempted to find a link between long-term provisions and the external failure cost since this relation has not received other researchers’ attention so far, as it deserves. The aim of the research is to point out the importance of long-term provisions as relevant instruments to control external failure costs. Different surveys have confirmed the initial assumption and showed that long-term provisions are effective instruments for managing the costs of external failure. A positive, statistically significant correlation between long-term provisions and the net profit of a company was also identified among the first 100 enterprises from the list of the most successful enterprises in the Republic of Serbia in 2017.
Zora Arsovski
The implementation of Information and Communication Technologies (ICT) in enterprises organized as part of a cluster has its own specifications according to the level and type of relations between enterprises in the cluster. The purpose of this paper is to define determinants for the quality of the ICT implementation in clusters, the research goal being to define and validate the quality models of the implementation of ICT in clusters. Based on the theoretical research of clusters, the quality model for the ICT implementation has been developed and tested to the influences of the determinants of the implementation of ICT, which refer to the level of investments in ICT, quality management, the quality of processes and the level of the implementation of the ICT strategy at the level of the quality of the ICT implementation, with the confirmation of the significance of the stated hypothesis. The results of the research indicate the fact that the level of the quality of the ICT implementation could be predicted with a high accuracy, as well as the influence of the performances of enterprises and the cluster as a whole.