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Original Scientific Paper

THE EFFECTIVENESS OF PERFORMANCE MEASUREMENT IN TERMS OF THE CONTEMPORARY BUSINESS ENVIRONMENT

Violeta Domanović

Faculty of Economics, University of Kragujevac, Kragujevac, Serbia

The effective performance measurement systems are inevitably becoming the condition of companies’ existence in terms of thecontemporary dynamic and very turbulent environment.The effective performance measurement system enables a company to measure and control its performance in accordance with the defined strategy. In thedesigning of the performance measurement system in the contemporary environment, both financial and non-financial indicators reflecting the effects of the key activitiesadding the value of any company should be respected. The introduction of the diversified strategically aligned performance indicators should improve the organizational outcomes by increasing the quantity of the information relevant for making adecision, which is at the manager’s disposal, which makes easierstrategically consistent decisionmaking. The effectiveness of the performance measurement system is influenced by numerous factors, some of which are the subject of the paper research. The aim of the paper is to highlight the significance of the use of multidimensional measures as well as of the specific organizational factors in the process of thecontemporary performance measurement systems implementation.

Keywords: 

performance measurement, balanced scorecard (BSC), multidimensional performance measures use, organizational factors, performance measurement role

JEL Classification: 

M21, M41
doi:10.5937/ekonhor1301031D
Economic Horizons, 2013, 15 (1), Published online April 19th 2013

Since October 2020, the Journal is referenced in SCOPUS

SCImago Journal & Country Rank

Since March 2015, the Journal is indexed in DOAJ

DOAJ

Since November 2013, the Journal is indexed in ProQuest – ABI/INFORM

ProQuest – ABI/INFORM

Since October 2013, the Journal is indexed in Cabell’s Directories

Cabell’s Directories

Since September 2013, the Journal is indexed in Index Copernicus Journals Master List 2012

Index Copernicus Journals Master List
ICV 2020 = 90.77

Since March 2013, the Journal has been evaluаted and accepted for listing in EconLit (American Economic Association Publications)

EconLit

Since January 2013, the Journal has been included into EBSCO’s databases

EBSCO

Since November 2012, the Journal has been included into Ulrich’s Periodicals Directory 

Ulrich’s Web

Since October 2020, the Journal is referenced in SCOPUS

SCImago Journal & Country Rank

Since March 2015, the Journal is indexed in DOAJ

DOAJ

Since November 2013, the Journal is indexed in ProQuest – ABI/INFORM

ProQuest – ABI/INFORM

Since October 2013, the Journal is indexed in Cabell’s Directories

Cabell’s Directories

Since September 2013, the Journal is indexed in Index Copernicus Journals Master List 2012

Index Copernicus Journals Master List
ICV 2020 = 90.77

Since March 2013, the Journal has been evaluаted and accepted for listing in EconLit (American Economic Association Publications)

EconLit

Since January 2013, the Journal has been included into EBSCO’s databases

EBSCO

Since November 2012, the Journal has been included into Ulrich’s Periodicals Directory 

Ulrich’s Web