Volume 14 Number 1, January – April 2012

CONTEMPORARY ISSUES IN ECONOMICS, BUSINESS AND MANAGEMENT – EBM 2012

Verica Babić

The Second International Scientifi c Conference titled Contemporary Issues in Economics, Business and Management (EBM 2012) will be held at the Faculty of Economics, University of Kragujevac on December 13 and 14, 2012.

Volume 14 Number 1, January – April 2012

TAXATION IN DEVELOPING COUNTRIES: SIX CASE STUDIES AND POLICY IMPLICATIONS

Stevan Luković

Gordon, R. (Ed.). (2010). New York, NY: Columbia University Press. ISBN: 9780231148627, 1-320

Volume 14 Number 1, January – April 2012

INDUSTRIAL POLICY AND DEVELOPMENT: THE POLITICAL ECONOMY OF CAPABILITIES ACCUMULATION

Vladimir Mićić

Cimoli, M., Dosi, D., & Stiglitz, J. (Eds.). (2009). New York, NY: Oxford University Press. ISBN 978-0-19-3527-8, XVIII + 575

Volume 14 Number 1, January – April 2012

SUPPLY CHAIN ARCHITECTURES IN AN E-ENVIRONMENT

Dragana Rejman Petrović, Igor Milanović and Zoran Kalinić

The concept of supply chain management (SCM) has occupied serious research a! ention in recent years. This concept goes beyond intra-organizational boundaries to achieve a greater value of the entire supply chain network. The development of ICT, together with the Internet environment, has an impact on the management concept of traditional supply chains, allowing the integration of participants and the management of complex interfaces between organizations in the supply chain network. The e-business model connects the separate activities of the supply chain in an integrated, coordinated, fl exible, effi cient and responsive system. This paper analyzes the key aspects of e-SCM and diff erent supply chains architectures in an e-environment as the starting point for defi ning the generic architecture model of e-SCM.

Volume 14 Number 1, January – April 2012

SYSTEM DYNAMICS MODELS IN MANAGEMENT PROBLEMS SOLVING

Dejana Zlatanović

The models represent the key methodological tool for management problems solving in System Dynamics (SD) as a functionalist systems methodology. Above all, it is about mathematical models, built according to appropriate feedback structures, i.e. specific elements and flows that form feedback loops. Since SD is based on the assumption that a system structure represents the behavioral key determinant, SD models provide an effective prediction of the future system behavior. The paper focuses on the modeling process in SD, as a complex, iterative process, consisting of the following phases: model conceptualization, formulation, testing and implementation. Although being extremely useful in solving numerous organizational managing problems, SD models have certain disadvantages as a consequence of their quantitative nature. Qualitative modeling and group model-building, as possible directions for further SD development, are appropriately important in SD models` deficiencies elimination.

Volume 14 Number 1, January – April 2012

ANALYSIS OF SERVICE QUALITY ELEMENTS IN CORPORATE BANKING

Veljko Marinković and Vladimir Senić

Customer orientation in the last couple of years has been experiencing an expansion in many service-based organizations including banks. The needs of financial services users are dynamically changing, making it necessary for banks to be oriented towards developing long-term relationships with their clients in order to become and remain profitable. The main objective of this research is aimed at studying attitudes of corporate clients – small and medium enterprises – on different elements of the service quality delivered by a banking institution. The results of the conducted study emphasize three key elements of a service offer in corporate banking, including, respecting and understanding a bank’s clients, professionalism and image. Such findings additionally confirm the necessity for modern banking institutions to embrace the concept of tight cooperation with clients, only possible if they are truly committed to the marketing orientation in their everyday business.

Volume 14 Number 1, January – April 2012

Editorial 2012 (1)

Slavica P. Petrović

Economic horizons, as a scientific journal, published by the Faculty of Economics, University of Kragujevac, Serbia, publishes the results of theoretically, methodologically, and practically valuable researches within the relevant areas of economics, business administration and management. As in the previous thirteen years of its publication, the journal focuses on the creative conceptualization and management of increasingly complex and heterogeneous phenomena, issues, problems of economics and management. The journal enables the authors to publish their double- blind reviewed manuscripts containing the previously unpublished results of scientifically grounded, practically useful and socially responsible researches into the key economic and management areas. The journal is intended for the academic community, researchers, problem-solvers and decision-makers in macroeconomics, monetary and public finances, banking, financial markets, management, marketing, accounting, business finance, management information systems, and the other related areas that allow for the multi- and interdisciplinary researches.